Italian E‑Commerce Support Specialist — Lisbon (Welcome Bonus)

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A global e-commerce support company is looking for an E-Commerce Customer Support representative in Lisbon. You will manage customer interactions and resolve support requests in a dynamic environment. Ideal candidates will have EU Citizenship or a Portuguese Residency Card and up to a year of relevant experience. This role offers a competitive salary, performance bonus, meal allowance, and assistance with relocation.

Qualifications

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support preferred.
• Strong leadership, analytical, and communication skills essential.
• Eagerness to learn and grow is important.

Responsibilities

• Respond to customer inquiries through digital channels.
• Resolve issues related to orders and refunds.
• Guide users through platform features.
• Work with internal teams for accurate support.
• Escalate sensitive issues appropriately.
• Meet quality benchmarks and turnaround expectations.
• Provide solution-focused guidance.

Skills

Strong leadership

Analytical skills

Communication skills

Eagerness to learn

Job description

A global e-commerce support company is looking for an E-Commerce Customer Support representative in Lisbon. You will manage customer interactions and resolve support requests in a dynamic environment. Ideal candidates will have EU Citizenship or a Portuguese Residency Card and up to a year of relevant experience. This role offers a competitive salary, performance bonus, meal allowance, and assistance with relocation.