Italian E-Commerce Customer Support In Lisbon - 2000 Euros Welcome Bonus

Cross Border Talents; Viseu; Vor Ort; EUR 14.000 - 20.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Meal allowance

Transportation support

Relocation package

Zusammenfassung

Cross Border Talents is seeking an Italian-speaking E-Commerce Customer Support professional based in Lisbon. You will handle customer inquiries across digital channels, resolve issues for buyers, sellers, and creators, and guide users through platform features like cancellations and returns.

The role requires strong communication and analytical skills, with 0-1 year of experience in customer support. Onsite in Lisbon, with relocation support and performance bonuses available to reward success.

Qualifikationen

• Leadership, analytical, and communication skills.
• Willingness to learn and grow.

Aufgaben

• Respond to customer inquiries with professionalism and warmth via digital channels.
• Resolve issues for buyers, sellers, and creators, including tracking orders and refunds.
• Guide users through platform features like cancellations, returns, and account updates.
• Work cross-functionally with internal teams to deliver timely support solutions.
• Escalate challenging or sensitive issues appropriately and efficiently.
• Consistently meet quality benchmarks and turnaround expectations.

Kenntnisse

Leadership

Analytical thinking

Communication

Jobbeschreibung

About the job Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus Launch Your Journey in E-Commerce Support!

Role Overview:

As an E-Commerce Customer Support, you'll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels
• Resolve issues for
• buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
• Guide users through platform features like cancellations, returns, and account updates
• Work cross-functionally with internal teams to deliver timely and accurate support solutions
• Escalate challenging or sensitive issues appropriately and efficiently
• Consistently meet quality benchmarks and turnaround expectations
• Offer
• clear, solution-focused guidance
• to enhance the customer journey
• Stay current on platform policies, feature updates, and e-commerce best practices

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skillsEagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Onsite Work:

Engage and grow in a collaborative office environment