Lisbon E-Commerce Support Specialist - Welcome Bonus

Cross Border Talents; Sintra; On-site; EUR 20,311 - 24,328; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A leading e-commerce support firm in Lisbon is seeking an E-Commerce Customer Support representative. You will be key in providing top-tier service by managing customer inquiries, resolving issues, and guiding users through the platform. Ideal candidates have strong communication skills and a passion for customer service with at least some experience in support roles. Attractive salary and benefits included.

Qualifications

• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Respond to customer inquiries primarily through digital channels.
• Resolve issues for buyers, sellers, and creators.
• Guide users through platform features like cancellations.
• Work cross-functionally with internal teams.

Skills

Strong leadership skills

Analytical skills

Communication skills

Job description

A leading e-commerce support firm in Lisbon is seeking an E-Commerce Customer Support representative. You will be key in providing top-tier service by managing customer inquiries, resolving issues, and guiding users through the platform. Ideal candidates have strong communication skills and a passion for customer service with at least some experience in support roles. Attractive salary and benefits included.