Italian Ecommerce Support Pro - Lisbon, Welcome Bonus

Cross Border Talents; Lisboa; On-site; EUR 20,311 - 24,328; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

A leading e-commerce support company in Lisbon seeks an E-Commerce Customer Support professional to manage customer interactions and resolve issues. Candidates must have EU Citizenship or a Portuguese Residency Card, with 0-1 year of customer support experience. The role offers competitive compensation, performance bonuses, meal allowances, and transportation support within a collaborative office environment.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card required.

Responsibilities

• Respond to customer inquiries primarily through digital channels.
• Resolve issues for buyers, sellers, and creators.
• Guide users through platform features.
• Work with internal teams for support solutions.
• Escalate challenging issues efficiently.
• Meet quality benchmarks.

Skills

Strong leadership skills

Analytical skills

Communication skills

Eager to learn

Job description

A leading e-commerce support company in Lisbon seeks an E-Commerce Customer Support professional to manage customer interactions and resolve issues. Candidates must have EU Citizenship or a Portuguese Residency Card, with 0-1 year of customer support experience. The role offers competitive compensation, performance bonuses, meal allowances, and transportation support within a collaborative office environment.