Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus

Cross Border Talents; Oeiras; Presencial; EUR 20 311 - 24 328; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Resumo da oferta

A leading e-commerce support provider in Lisbon is looking for an E-Commerce Customer Support representative. In this role, you will assist users on a global platform, ensuring seamless customer interactions. The ideal candidate has EU Citizenship or a Portuguese Residency Card and at least 0-1 year of customer support experience. Join us to enjoy competitive compensation and a performance bonus in a dynamic office environment.

Qualificações

• EU Citizenship or Portuguese Residency Card is required.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.

Responsabilidades

• Manage customer interactions and resolve a wide array of support requests.
• Respond to customer inquiries primarily through digital channels.
• Guide users through platform features.

Conhecimentos

Leadership skills

Analytical skills

Communication skills

Proactivity

Attention to detail

Descrição da oferta de emprego

About the job Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels

Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools

Guide users through platform features like cancellations, returns, and account updates

Work cross-functionally with internal teams to deliver timely and accurate support solutions

Escalate challenging or sensitive issues appropriately and efficiently

Consistently meet quality benchmarks and turnaround expectations

Offer clear, solution-focused guidance to enhance the customer journey

Stay current on platform policies, feature updates, and e-commerce best practices

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skillsEagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!