Italian E-Commerce Customer Support in Lisbon - Welcome Bonus 2000 Euros

Cross Border Talents; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A global e-commerce support company is looking for an E-Commerce Customer Support representative in Lisbon. You will manage customer interactions and resolve support requests in a dynamic environment. Ideal candidates will have EU Citizenship or a Portuguese Residency Card and up to a year of relevant experience. This role offers a competitive salary, performance bonus, meal allowance, and assistance with relocation.

Qualificações

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support preferred.
• Strong leadership, analytical, and communication skills essential.
• Eagerness to learn and grow is important.

Responsabilidades

• Respond to customer inquiries through digital channels.
• Resolve issues related to orders and refunds.
• Guide users through platform features.
• Work with internal teams for accurate support.
• Escalate sensitive issues appropriately.
• Meet quality benchmarks and turnaround expectations.
• Provide solution-focused guidance.
• Stay updated on platform policies and e-commerce best practices.

Conhecimentos

Strong leadership

Analytical skills

Communication skills

Eagerness to learn

Willingness to learn

Descrição da oferta de emprego

Italian E-Commerce Customer Support in Lisbon - Welcome Bonus 2000 Euros

About the job Italian E-Commerce Customer Support in Lisbon - Welcome Bonus 2000 Euros

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you’re proactive, attentive to detail, and committed to delivering top‑tier service, this non‑call‑based support role is your ideal opportunity to shine.

Role Overview:

As an E‑Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e‑commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels
• Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
• Guide users through platform features like cancellations, returns, and account updates
• Work cross‑functionally with internal teams to deliver timely and accurate support solutions
• Escalate challenging or sensitive issues appropriately and efficiently
• Consistently meet quality benchmarks and turnaround expectations
• Offer clear, solution‑focused guidance to enhance the customer journey
• Stay current on platform policies, feature updates, and e‑commerce best practices

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0‑1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress‑free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!