German E‑Commerce Support | Lisbon €3,000 Welcome Bonus

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Welcome bonus 3000 Euros

Performance bonus

Meal allowance

Transportation support

Relocation package

Job summary

Cross Border Talents in Lisbon is seeking a German-speaking E-Commerce Customer Support agent for a non-call-based role. You will engage with buyers, sellers and creators through digital channels, ensuring smooth, positive experiences on a leading global platform.

Relocation assistance, a Welcome Bonus of 3000 Euros, and a competitive package including a performance bonus, meal allowance, and transportation support accompany onsite opportunities in a fast-paced e-commerce environment.

Qualifications

• Fluent German required (C2 level).
• EU citizenship or Portuguese residency required.
• 0-1 year of customer support experience.

Responsibilities

• Respond to customer inquiries via digital channels with professionalism and warmth.
• Resolve issues for buyers, sellers, and creators including order tracking and refunds.
• Guide users through platform features like cancellations, returns, and account updates.
• Collaborate with internal teams to deliver timely, accurate support solutions.
• Escalate challenging or sensitive issues appropriately.

Skills

German language (C2)

Leadership

Analytical thinking

Communication skills

Job description

Cross Border Talents in Lisbon is seeking a German-speaking E-Commerce Customer Support agent for a non-call-based role. You will engage with buyers, sellers and creators through digital channels, ensuring smooth, positive experiences on a leading global platform.

Relocation assistance, a Welcome Bonus of 3000 Euros, and a competitive package including a performance bonus, meal allowance, and transportation support accompany onsite opportunities in a fast-paced e-commerce environment.