German E‑Commerce Support | Lisbon €3,000 Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus 3000 Euros

Performance bonus

Meal allowance

Transportation support

Relocation package

Resumo da oferta

Cross Border Talents in Lisbon is seeking a German-speaking E-Commerce Customer Support agent for a non-call-based role. You will engage with buyers, sellers and creators through digital channels, ensuring smooth, positive experiences on a leading global platform.

Relocation assistance, a Welcome Bonus of 3000 Euros, and a competitive package including a performance bonus, meal allowance, and transportation support accompany onsite opportunities in a fast-paced e-commerce environment.

Qualificações

• Fluent German required (C2 level).
• EU citizenship or Portuguese residency required.
• 0-1 year of customer support experience.

Responsabilidades

• Respond to customer inquiries via digital channels with professionalism and warmth.
• Resolve issues for buyers, sellers, and creators including order tracking and refunds.
• Guide users through platform features like cancellations, returns, and account updates.
• Collaborate with internal teams to deliver timely, accurate support solutions.
• Escalate challenging or sensitive issues appropriately.

Conhecimentos

German language (C2)

Leadership

Analytical thinking

Communication skills

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a German-speaking E-Commerce Customer Support agent for a non-call-based role. You will engage with buyers, sellers and creators through digital channels, ensuring smooth, positive experiences on a leading global platform.

Relocation assistance, a Welcome Bonus of 3000 Euros, and a competitive package including a performance bonus, meal allowance, and transportation support accompany onsite opportunities in a fast-paced e-commerce environment.