Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus

Cross Border Talents; Sintra; Presencial; EUR 20 311 - 24 328; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Resumo da oferta

A leading e-commerce support firm in Lisbon is seeking an E-Commerce Customer Support representative. You will be key in providing top-tier service by managing customer inquiries, resolving issues, and guiding users through the platform. Ideal candidates have strong communication skills and a passion for customer service with at least some experience in support roles. Attractive salary and benefits included.

Qualificações

• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Eagerness to learn and grow.

Responsabilidades

• Respond to customer inquiries primarily through digital channels.
• Resolve issues for buyers, sellers, and creators.
• Guide users through platform features like cancellations.
• Work cross-functionally with internal teams.

Conhecimentos

Strong leadership skills

Analytical skills

Communication skills

Descrição da oferta de emprego

About the job Italian E-Commerce Customer Support in Lisbon - 2000 Euros Welcome Bonus

Launch Your Journey in E-Commerce Support!

Step into a dynamic, collaborative environment where empathy meets accuracy in every digital customer interaction. If you're proactive, attentive to detail, and committed to delivering top-tier service, this non-call-based support role is your ideal opportunity to shine.

Role Overview:

As an E-Commerce Customer Support, you’ll be a vital touchpoint for users of a leading global e-commerce platform. Your mission is to ensure smooth, positive experiences by managing customer interactions and resolving a wide array of support requests.

Key Responsibilities:

• Respond to customer inquiries with professionalism and warmth — primarily through digital channels

Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools

Guide users through platform features like cancellations, returns, and account updates

Work cross-functionally with internal teams to deliver timely and accurate support solutions

Escalate challenging or sensitive issues appropriately and efficiently

Consistently meet quality benchmarks and turnaround expectations

Offer clear, solution-focused guidance to enhance the customer journey

Stay current on platform policies, feature updates, and e-commerce best practices

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skillsEagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free

Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!