Lisbon E‑commerce Customer Advisor — Seamless Orders & Support

Cross Border Talents; Lisboa; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Performance Bonuses

Transportation Allowance

Meal Allowance

Fixed Shifts

Job summary

A prominent staffing agency is looking for a Customer Advisor in E-Commerce to assist customers with online orders in Lisbon. This role involves supporting customers via phone, chat, or email, guiding them through their purchasing journey, and providing efficient solutions for any issues. Candidates should have proficiency in Czech and English and a knack for communication. The company offers performance bonuses, meal allowances, and a stable schedule to enhance work-life balance in a vibrant city.

Qualifications

• Proficiency in Czech (C1/C2) and English (B2).
• 0-1 year of experience in content moderation or a related analytical role.
• EU citizenship or valid Portuguese residency required.

Responsibilities

• Support customers through phone, chat, or email with questions about orders.
• Guide customers throughout the purchasing process.
• Identify customer concerns and provide efficient solutions.
• Offer clear guidance on product details and promotions.
• Escalate complex situations when needed.
• Deliver professional, empathetic service.
• Follow company procedures and service standards.

Skills

Strong communication

Analytical mindset

Client-support ability

Job description

A prominent staffing agency is looking for a Customer Advisor in E-Commerce to assist customers with online orders in Lisbon. This role involves supporting customers via phone, chat, or email, guiding them through their purchasing journey, and providing efficient solutions for any issues. Candidates should have proficiency in Czech and English and a knack for communication. The company offers performance bonuses, meal allowances, and a stable schedule to enhance work-life balance in a vibrant city.