French E-Commerce Support Pro in Lisbon - Welcome Bonus

Cross Border Talents; Costa da Caparica; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A leading e-commerce support company is seeking French E-Commerce Customer Support personnel in Lisbon. This role focuses on digital customer interactions without calls and requires fluency in French, strong communication skills, and a proactive attitude. The position offers competitive compensation, a performance bonus, and various benefits, making it a great opportunity for individuals eager to grow in the e-commerce industry.

Qualifications

• 0-1 year of experience in customer support.
• Eagerness to learn and grow.
• EU Citizenship or Portuguese Residency Card.

Responsibilities

• Respond to customer inquiries with professionalism and warmth.
• Resolve issues for buyers, sellers, and creators.
• Guide users through platform features like cancellations and returns.
• Work cross-functionally with internal teams to deliver support solutions.
• Escalate challenging or sensitive issues appropriately.

Skills

Fluent in French (C2 level)

Strong leadership

Analytical skills

Communication skills

Job description

A leading e-commerce support company is seeking French E-Commerce Customer Support personnel in Lisbon. This role focuses on digital customer interactions without calls and requires fluency in French, strong communication skills, and a proactive attitude. The position offers competitive compensation, a performance bonus, and various benefits, making it a great opportunity for individuals eager to grow in the e-commerce industry.