Lisbon-Based Dutch Operations and Support Specialist

Cross Border Talents; Costa da Caparica; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive monthly gross compensation

Performance bonus up to €80/month

Health insurance from day one

Accommodation support and relocation

Paid intensive training (6 days)

Job summary

Cross Border Talents seeks an Operations Customer Expert to support the Dutch market. You will assist users with accounts, toll services, and billing across phone, email, chat, and social channels from Lisbon.

The role requires Dutch and English fluency, a customer-first mindset, and comfort with learning new tools in a structured environment. The position is on-site at TP Open in Lisbon with training provided.

Qualifications

• Fluent/Native Dutch with good English proficiency.
• Strong communication, empathy and problem-solving for a seamless digital experience.
• Tech-savvy and quick to learn new tools and software.
• Able to work in a structured operational environment with adaptability.

Responsibilities

• Handle user inquiries on accounts, services, and contractual changes.
• Clarify toll collection and HAD services, providing updates on disruptions.
• Aid customers with billing extracts and explain statements clearly.
• Manage complaints and provide status updates on ongoing requests.

Job description

Cross Border Talents seeks an Operations Customer Expert to support the Dutch market. You will assist users with accounts, toll services, and billing across phone, email, chat, and social channels from Lisbon.

The role requires Dutch and English fluency, a customer-first mindset, and comfort with learning new tools in a structured environment. The position is on-site at TP Open in Lisbon with training provided.