Dutch-Speaking Operations Support Expert (Lisbon)

Cross Border Talents; Setúbal; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Accommodation Support & Relocation

Intensive Training Program

Meal Allowance (€7/day)

Performance Bonus

Job summary

Cross Border Talents is seeking an Operations Customer Expert for the Dutch market to assist users via phone, email, chat and social media with account, billing and service inquiries. You will support toll and HAD services and ensure a smooth digital experience.

The role emphasizes strong communication, empathy and problem-solving, with ability to adapt quickly to new tools and structured operations in a on-site Lisbon environment.

Qualifications

• Fluent/Native Dutch with good English proficiency.
• Strong communication, empathy and problem solving for a seamless digital experience.
• Quick to learn new tools, processes and software programs.
• Positive attitude and ability to work in a structured environment.

Responsibilities

• Handle user inquiries and support regarding account management and contractual changes.
• Clarify toll collection, HAD services and provide updates on service disruptions.
• Help customers check billing extracts and provide explanations.
• Manage complaints and provide status updates on ongoing requests.

Skills

Dutch language

English skills

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert for the Dutch market to assist users via phone, email, chat and social media with account, billing and service inquiries. You will support toll and HAD services and ensure a smooth digital experience.

The role emphasizes strong communication, empathy and problem-solving, with ability to adapt quickly to new tools and structured operations in a on-site Lisbon environment.