Dutch-Speaking Ops & Customer Support Expert

Cross Border Talents; Loures; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health insurance

Housing assistance

Training program

Job summary

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support Dutch customers across phone, email, chat and social media. You will handle account inquiries, toll and service management, billing explanations, and issue resolution.

The role requires fluent Dutch and good English, strong empathy and problem-solving, and quick learning of new tools within a structured environment. On-site at TP Open building, 40 hours weekly.

Qualifications

• Fluent/Native Dutch with good English
• Strong communication and problem-solving skills for a seamless digital experience
• Ability to quickly learn new tools, processes, and software

Responsibilities

• Handle user inquiries and provide support for account management, servicemembership agreements, and contractual changes.
• Clarify toll collection and HAD services, and provide updates on service disruptions.
• Assist with billing extracts and provide clear explanations to customers.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch language

English proficiency

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support Dutch customers across phone, email, chat and social media. You will handle account inquiries, toll and service management, billing explanations, and issue resolution.

The role requires fluent Dutch and good English, strong empathy and problem-solving, and quick learning of new tools within a structured environment. On-site at TP Open building, 40 hours weekly.