Dutch-Speaking Ops & Support Specialist – Lisbon On-site

Cross Border Talents; Almada; In loco; EUR 13.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal allowance

Performance bonus

Health insurance

Accommodation support

Training program

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support the Dutch market across account inquiries, billing, and technical issues via phone, email, chat and social media. You will join a dedicated customer support team and help deliver a seamless digital experience.

You will learn new tools quickly, adapt to a structured workflow, and communicate clearly with customers while upholding service quality.

Competenze

• Fluent/Native Dutch with good English.
• Strong communication, empathy and problem-solving in digital channels.

Mansioni

• Handle Dutch-speaking user inquiries across account management, service memberships, and contractual changes.
• Clarify toll collection and HAD services; provide updates on service disruptions.
• Assist with billing extracts and explain statements clearly.
• Manage complaints and provide status updates on ongoing requests.

Conoscenze

Dutch language

English proficiency

Customer support

Tech-savviness

Adaptability

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support the Dutch market across account inquiries, billing, and technical issues via phone, email, chat and social media. You will join a dedicated customer support team and help deliver a seamless digital experience.

You will learn new tools quickly, adapt to a structured workflow, and communicate clearly with customers while upholding service quality.