Dutch-Speaking Operations & Customer Expert (Lisbon)

Cross Border Talents; Vila Franca de Xira; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Accommodation Support

Training Program

Performance Bonus

Competitive Compensation

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across phone, email, chat and social media from Lisbon, Portugal.

You will handle account inquiries, toll collection services, and billing explanations while ensuring a seamless digital experience. Training is provided, and relocation assistance is available for this on-site role at TP Open building in Lisbon. The position is a 12-month contract with potential for permanent placement after two years.

Qualifications

• Fluent in Dutch with good English.
• Strong communication, empathy and problem-solving.
• Able to learn new tools, processes and software quickly.
• Positive attitude; works well in a structured ops environment.

Responsibilities

• Handle Dutch market inquiries via phone, email, chat, and social media.
• Assist with account management, service membership agreements and changes.
• Explain toll collection services, HAD services, and service updates.
• Manage complaints and provide status updates on ongoing requests.

Skills

Dutch language

English proficiency

Communication skills

Tech-savvy

Customer support

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across phone, email, chat and social media from Lisbon, Portugal.

You will handle account inquiries, toll collection services, and billing explanations while ensuring a seamless digital experience. Training is provided, and relocation assistance is available for this on-site role at TP Open building in Lisbon. The position is a 12-month contract with potential for permanent placement after two years.