Dutch-Speaking Operations & Customer Expert (Lisbon)

Cross Border Talents; Seixal; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Salary up to €1,464 gross monthly

Performance bonus

Health insurance

Accommodation support

Training program

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market from Lisbon. You will assist users with account inquiries, toll services, and billing via phone, email, chat, and social media.

You will join a 40-hour week on-site at TP Open building, with a paid intensive training period and relocation support. The role offers a competitive monthly gross package including a meal allowance and health insurance from day one.

Qualifications

• Fluent/Native level in Dutch, with good proficiency in English.
• Strong communication, empathy, and problem-solving skills for a seamless digital experience.
• Quick to learn new tools, processes, and software programs.
• Positive attitude and ability to work efficiently in a structured operational environment.

Responsibilities

• Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Help customers check billing extracts and provide clear explanations.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch language proficiency

English proficiency

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market from Lisbon. You will assist users with account inquiries, toll services, and billing via phone, email, chat, and social media.

You will join a 40-hour week on-site at TP Open building, with a paid intensive training period and relocation support. The role offers a competitive monthly gross package including a meal allowance and health insurance from day one.