Dutch-Speaking Operations & Customer Expert (Lisbon)

Cross Border Talents; Seixal; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive monthly pay up to €1,139–€

€1,464

Performance bonus

Health insurance from day one

Accommodation support & relocation

Paid intensive training (6 days)

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across multiple channels. You will handle account inquiries, billing explanations, and toll-related services while ensuring a seamless digital experience.

The role requires native-level Dutch and proficient English, with a focus on customer care, problem solving, and adaptability within a structured environment. On-site in Lisbon with a comprehensive training program is provided.

Qualifications

• Fluent/Dutch and good command of English.
• Strong communication, empathy, and problem-solving for a seamless digital experience.
• Quick to learn new tools, processes, and software programs.
• Positive attitude; able to work efficiently in a structured environment.

Responsibilities

• Handle user inquiries about accounts, service membership, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates on service disruptions.
• Assist customers with billing extracts and provide clear explanations.
• Manage complaints and address infraction-related queries; provide status updates.

Skills

Dutch language

English language

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across multiple channels. You will handle account inquiries, billing explanations, and toll-related services while ensuring a seamless digital experience.

The role requires native-level Dutch and proficient English, with a focus on customer care, problem solving, and adaptability within a structured environment. On-site in Lisbon with a comprehensive training program is provided.