Dutch Operations & Support Specialist – Lisbon On-site

Cross Border Talents; Castelo; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health Insurance

Accommodation support

Training program

Performance bonus

Meal allowance

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across multiple channels from our Lisbon office. You will assist with account issues, toll services, billing explanations, and contract changes while delivering a seamless digital experience.

The role requires fluency in Dutch and English, excellent communication, and the ability to adapt quickly to our structured operations.

Qualifications

• Language: Fluent/Native Dutch with good English proficiency.
• Customer support: strong communication, empathy and problem-solving for a seamless digital experience.
• Tech-savvy: quick to learn new tools and software.
• Adaptability: positive attitude and efficient in a structured environment.

Responsibilities

• Customer Assistance: handle user inquiries about account management, service membership and contracts.
• Service & Toll Management: clarify toll collection services and HAD services, and update on disruptions.
• Billing & Statement Support: help customers check billing extracts and explain details.
• Resolution & Feedback: manage complaints and provide status updates on ongoing requests.

Skills

Dutch language

English

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support Dutch-speaking users across multiple channels from our Lisbon office. You will assist with account issues, toll services, billing explanations, and contract changes while delivering a seamless digital experience.

The role requires fluency in Dutch and English, excellent communication, and the ability to adapt quickly to our structured operations.