Dutch Operations & Customer Support Specialist

Cross Border Talents; Estoril; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health insurance

Accommodation support

Training program

Job summary

Cross Border Talents is seeking an Operations Customer Expert to join our Dutch market support team in Lisbon. You will assist customers with account inquiries, toll services, billing and contractual changes across channels.

You should be fluent in Dutch with strong English, possess excellent communication and problem-solving skills, and adapt quickly to a structured operational environment. The role is on-site at the TP Open building in Lisbon.

Qualifications

• Fluent/native Dutch and good English.
• Strong communication, empathy, and problem-solving skills for a seamless digital experience.
• Tech-savvy and quick to learn new tools and processes.
• Able to work in a structured operational environment.

Responsibilities

• Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Help customers check billing extracts and provide clear explanations.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch language

English language

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to join our Dutch market support team in Lisbon. You will assist customers with account inquiries, toll services, billing and contractual changes across channels.

You should be fluent in Dutch with strong English, possess excellent communication and problem-solving skills, and adapt quickly to a structured operational environment. The role is on-site at the TP Open building in Lisbon.