Dutch Operations Support Expert – Lisbon

Cross Border Talents; Barreiro; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Accommodation support

Training program

Meal allowance

Relocation assistance

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market. You will assist users with account inquiries, toll collection services, and related issues across phone, email, chat, and social channels.

We value clear communication, empathy, and problem solving, with a focus on delivering a seamless digital experience. The role is on-site in Lisbon, Portugal, with a 40-hour week and a 12-month contract, plus relocation and housing options.

Qualifications

• Dutch language fluency (native/fluent) and good English proficiency.
• Excellent communication, empathy and problem-solving skills for a seamless digital experience.
• Ability to learn new tools quickly in a structured operational environment.

Responsibilities

• Handle user inquiries and support account management, service membership agreements, and contractual changes.
• Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
• Help customers check billing extracts and provide clear explanations.
• Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.

Skills

Dutch language

English language

Customer support

Tech-savvy

Adaptability

Job description

Cross Border Talents is seeking an Operations Customer Expert to support the Dutch market. You will assist users with account inquiries, toll collection services, and related issues across phone, email, chat, and social channels.

We value clear communication, empathy, and problem solving, with a focus on delivering a seamless digital experience. The role is on-site in Lisbon, Portugal, with a 40-hour week and a 12-month contract, plus relocation and housing options.