Dutch-Speaking Ops & Support Specialist (Lisbon)

Cross Border Talents

Vila Franca de Xira

On-site

EUR 13,000 - 16,000

Full time

6 days ago

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Benefits offered by this job

Performance bonus

Health insurance

Accommodation support

Paid training

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert for the Dutch market. You will assist users with account inquiries, toll services, billing explanations, and contract updates across phone, email, chat, and social media.

Requirements include fluent Dutch and good English, strong communication, and a customer-focused, tech-savvy attitude. The role offers on-site work in Lisbon with a 12-month term, training, relocation support, and a meal allowance as part of the

Qualifications

Fluent/Native level in Dutch, with good proficiency in English.
Strong communication, empathy, and problem-solving skills with a focus on seamless digital experience.
Quick to learn new tools, processes, and software programs.
Positive attitude and ability to work efficiently in a structured operational environment.

Responsibilities

Handle user inquiries and provide support regarding account management, service membership agreements, and contractual changes.
Clarify toll collection services, HAD services, and provide updates regarding service disruptions.
Help customers check billing extracts and provide clear explanations.
Manage complaints, address infraction-related queries, and provide status updates on ongoing requests.