Junior Customer Service Specialist – (German Speaker)

Nomadify; Lisboa; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive salary package + performance bonus

Structured onboarding and training programs

Career growth opportunities

Relocation support

Zusammenfassung

Nomadify is seeking a Customer Service Specialist fluent in German to join their team in Lisbon, Portugal. This role is designed for early-career professionals and offers competitive entry-level compensation along with structured onboarding and training. Responsibilities include serving as the primary contact for German-speaking customers, handling inquiries and complaints, and meeting satisfaction targets. This position provides opportunities for career growth and relocation support for EU citizens or expats with work permits.

Qualifikationen

• Strong customer service orientation and a 'customer-first' mindset.
• Ability to handle inquiries and complaints efficiently.
• Fluency in German is required.

Aufgaben

• Serve as the primary contact for German-speaking customers.
• Handle inquiries, complaints, and service requests.
• Meet and exceed KPIs and satisfaction targets.

Kenntnisse

Customer service orientation

Communication skills

Problem-solving skills

Fluent German

Jobbeschreibung

Role: Customer Service Specialist

Location: On-site / Relocation Support

Employment Type: Full-time

Available for: EU citizens or expats with work permit

Program Overview

We are offering entry-level career opportunities within a fast-growing, international environment. This multi-track role structure is designed for early-career professionals who want to build practical experience, develop in-demand skills, and grow within a global organization.

Depending on your strengths and interests, you will be aligned with one of the following tracks:

• Customer Service
• Content Creation
• Support Operations

This is more than a job — it is a career entry point with structured development and internal mobility pathways.

Key Responsibilities

1. Customer Service Specialist (German-Speaking)

• Serve as the primary contact for German-speaking customers (phone, email, chat)
• Handle inquiries, complaints, and service requests with a customer-first mindset
• Meet and exceed KPIs, SLAs, and satisfaction targets
• Accurately document interactions in CRM systems
• Escalate complex issues and collaborate with internal teams

What We Offer

• Competitive entry-level salary package + performance bonus
• Structured onboarding and training programs
• Exposure to an international, multicultural work environment
• Clear career growth and internal mobility opportunities
• Stable, long-term employment within a scaling organization
• Relocation support (where applicable)

Additional Information

• Working hours may vary depending on business needs
• Candidates must have EU citizenship or a valid work permit