German Speaker Customer Specialist

Nomadify; Lisboa; Presencial; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance bonus

Structured onboarding

International multicultural team

Career development

Signing bonus

Resumo da oferta

Nomadify in Lisbon, Portugal is seeking a German-speaking Customer Service Specialist to be the primary contact via phone, email and chat. You will deliver timely and professional support, resolve inquiries, document interactions in CRM, and uphold SLAs while contributing to service improvements in a multicultural team.

Relocation and on-site work are available. This role requires native German, good English, and a track record in customer-facing roles.

Qualificações

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• High level of professionalism, reliability, and customer orientation.
• Open to relocation and on-site work.

Responsabilidades

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined SLAs.
• Resolve customer inquiries, complaints, and service issues while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Conhecimentos

German language

English communication

Customer service

Problem solving

KPI-driven environment

Professionalism

On-site work

Descrição da oferta de emprego

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization
• Possible to have signing bonus up to 2500 EUR

Relocation support

may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country