Entry Level German Customer Service Consultant

Nomadify; Braga; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Structured onboarding and training

Career development opportunities

Relocation support

Job summary

Nomadify is looking for a customer service representative fluent in German to enhance communication with German-speaking clients. The role includes addressing inquiries via various channels while upholding service standards and satisfaction.

Candidates should have a strong problem-solving skill set and a background in customer service. The company offers competitive salaries, performance bonuses, and career development opportunities within an international environment.

Qualifications

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service or client-facing roles preferred.

Responsibilities

• Serve as primary point of contact for German-speaking customers.
• Provide timely and professional support in line with SLAs.
• Resolve customer inquiries efficiently while maintaining satisfaction.

Skills

Fluency in German

Strong problem-solving skills

Good communication skills

Job description

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy.

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country