German-Speaking Contact Center Representative

Nomadify; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Onboarding and training

International environment

Career development

Relocation support

Job summary

Nomadify in Porto seeks a German-speaking Contact Center Representative to handle German customer inquiries through phone, email, and chat, ensuring professional support aligned with SLAs.

The role requires native or near-native German, strong English for internal use, and prior customer service experience. On-site work and relocation support are available, with onboarding and ongoing training to develop your career.

Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation

Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Skills

German fluency

English proficiency

Customer service experience

Problem solving

KPI-driven environment

Professionalism

Job description

German-Speaking Contact Center Representative

About the job German-Speaking Contact Center Representative

Required Qualifications

Native or near-native fluency in German (spoken and written)

Good command of English for internal communication

Previous experience in customer service, contact center, or client-facing roles is preferred

Strong problem-solving and communication skills

Ability to work in a structured, KPI-driven environment

High level of professionalism, reliability, and customer orientation

Open to relocation and on-site work

Key Responsibilities

Serve as the primary point of contact for German-speaking customers via phone, email, and chat

Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)

Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores

Document customer interactions clearly and accurately within CRM systems

Escalate complex cases to relevant internal stakeholders when required

Follow internal policies, quality standards, and compliance requirements

Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

Competitive salary package

Performance bonus

Structured onboarding and continuous training programs

International and multicultural working environment

Career development and internal mobility opportunities

Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy

Additional Information

Working hours may vary based on business needs

The candidates must be EU citizen or have a work permit to work in the related country