German Speaking - Customer Support Representative (EU)

Cross Border Talents; Setúbal; On-site; EUR 21,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

Health insurance

Career growth opportunities

Supportive work environment

Job summary

A recruitment firm in Portugal is looking for a dedicated customer support representative fluent in German (C1) and English (B2). The responsibilities include responding to customer inquiries and resolving complaints timely. Candidates should possess strong communication skills and basic computer proficiency. The role offers a competitive salary, performance-based bonuses, and a supportive work environment with career advancement opportunities.

Qualifications

• Fluency in German (C1) and English (B2) is mandatory.
• Strong communication and interpersonal skills necessary.
• Basic computer skills required.
• Ability to handle customers with patience and empathy.
• Basic computer skills; familiarity with CRM systems preferred.
• Good problem-solving and multitasking abilities.
• Education: High school diploma required; Bachelor’s degree a plus.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Resolve customer complaints and issues professionally.
• Provide accurate product and service information.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, quality standards, and performance metrics.
• Ensure high levels of customer satisfaction and service quality.

Skills

German (C1 or higher)

English (B2 or higher)

Strong communication skills

Problem-solving abilities

Multitasking abilities

CRM familiarity

Education

High school diploma

Bachelor's degree (a plus)

Tools

CRM systems (preferred)

Job description

Location EU-based (Relocation required – support provided)

Employment Type Full-time

Eligibility EU citizens only (right to work within the European Union required)

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of German(written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment
• Health insurance and other benefits