German Speaker Customer Specialist (Relocation to Portugal)

Nomadify; Lisboa; Presencial; EUR 30 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Onboarding & training

International environment

Career development

Stable employment

Resumo da oferta

Nomadify is seeking a German-speaking Customer Support Advocate in Lisbon to be the primary contact for German customers via phone, email and chat, delivering timely and accurate assistance that meets SLAs. You will document interactions in our CRM and escalate complex issues as needed.

Ideal candidates have native German, good English for internal use, strong communication and problem-solving skills, and a professional, KPI-driven mindset.

Qualificações

• Native German language ability (spoken and written).
• English proficiency for internal communication.

Responsabilidades

• Serve as the primary contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction.
• Document customer interactions clearly in CRM systems.
• Escalate complex cases to internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Contribute to process optimization and customer experience improvements.

Conhecimentos

German native

English (internal)

Customer service experience

Problem-solving

Communication skills

KPI-driven

Willing to relocate

Descrição da oferta de emprego

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support

may be provided in line with company policy

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country