Customer Experience Associate (German)

Nomadify; Porto; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Structured onboarding and training programs

Career development opportunities

Stable, long-term employment

Job summary

Nomadify in Porto, Portugal is looking for a Customer Service Representative with native or near-native fluency in German. The successful candidate will serve as the primary point of contact for German-speaking customers, providing professional support and resolving inquiries efficiently.

The position offers a competitive salary package, performance bonuses, and structured onboarding. Candidates must be open to relocation and have EU citizenship or a work permit. Additionally, opportunities for career development and a multicultural work environment await.

Qualifications

• Native or near-native fluency in German (spoken and written).
• Previous experience in customer service or client-facing roles is preferred.
• Open to relocation and on-site work.

Responsibilities

• Serve as the primary point of contact for German-speaking customers.
• Provide professional support in line with service level agreements.
• Resolve customer inquiries and complaints efficiently.

Skills

Fluency in German

Good command of English

Customer service experience

Problem-solving skills

Communication skills

Professionalism and reliability

Ability to work in a KPI-driven environment

Job description

Required Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation
• Open to relocation and on-site work

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

What We Offer

• Competitive salary package
• Performance bonus
• Structured onboarding and continuous training programs
• International and multicultural working environment
• Career development and internal mobility opportunities
• Stable, long-term employment in a growing organization

Relocation support may be provided in line with company policy.

Additional Information

• Working hours may vary based on business needs
• The candidates must be EU citizen or have a work permit to work in the related country