German Customer Specialist In Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life insurance

Relocation package

Onsite work environment

Job summary

Cross Border Talents in Lisbon is looking for a Customer Specialist to join their customer-centric team. In this role, you will assist applicants throughout the home application process, offering professional support and guidance via phone, email, and chat.

Fluency in German and English is required along with strong analytical and communication skills. The company offers competitive compensation, performance bonuses, meal allowances, and comprehensive health insurance.

Qualifications

• EU citizenship or valid Portuguese residency card is required.
• Professional, detail-oriented, proactive mindset is essential.
• Eagerness to learn and grow in the Customer Service field.

Responsibilities

• Provide courteous and professional support through various channels.
• Guide applicants through the home application process.
• Review application information for accuracy and compliance.
• Address customer inquiries effectively.

Skills

Fluent in German (C1/C2 level)

Fluent in English (B2 level)

Strong analytical skills

Creative thinking

Strong communication abilities

Job description

Kickstart Your Career as a Customer Specialist – Home Applicants Project!

Join a dynamic and customer‑centric team where professionalism, compassion, and outstanding service are valued in every interaction. If you are organized, proactive, and enjoy assisting others, this is an excellent opportunity to grow your skills and build a rewarding career.

Role Overview:

As a Customer Specialist, you will be the main point of contact for individuals throughout the home application process. You will provide assistance, answer questions, review application details, and help ensure a seamless and positive experience for every applicant.

Key Responsibilities:

• Provide courteous and professional support through phone, email, and live chat channels
• Guide applicants through the home application process, including requirements and necessary documentation
• Review application information to ensure accuracy, completeness, and compliance
• Address customer inquiries effectively and offer clear guidance and solutions
• Maintain accurate records of customer interactions within internal systems
• Escalate complex or sensitive issues according to established procedures
• Work closely with internal departments to support efficient application processing
• Achieve service quality targets and response‑time objectivesStay informed about project updates, company policies, and industry standards

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail‑oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well‑being
• Relocation Package: Assistance to make your move smooth and stress‑free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!