Italian Tech Support Specialist – Lisbon (On-site)

Cross Border Talents; Odivelas; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Specialist for native Italian speakers to be the first point of contact for clients, providing post-sales technical support for leading domestic appliance brands.

The role requires native/C2 Italian and fluent English, strong customer focus, and the ability to diagnose issues using guided workflows. On-site work from 08:00–18:00, Monday to Saturday with a rotational day off; includes daily meal allowance and performance-based bonus.

Qualifications

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Skills

Italian language

English language

Customer focus

Technical aptitude

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a Customer Support Specialist for native Italian speakers to be the first point of contact for clients, providing post-sales technical support for leading domestic appliance brands.

The role requires native/C2 Italian and fluent English, strong customer focus, and the ability to diagnose issues using guided workflows. On-site work from 08:00–18:00, Monday to Saturday with a rotational day off; includes daily meal allowance and performance-based bonus.