Italian Tech Support Specialist (Lisbon, On-site)

Cross Border Talents; Setúbal; Vor Ort; EUR 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Daily meal allowance

Performance-based bonus

Zusammenfassung

Cross Border Talents in Lisbon is seeking a native Italian-speaking Customer Support Specialist to join a multicultural team. You will be the first contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will diagnose issues, guide customers toward solutions, use multiple software platforms, and escalate complex problems as needed. The role is 100% on-site in Lisbon with meals and a performance bonus, requiring relocation if

Qualifikationen

• Native or C2-level Italian with professional English fluency.
• Strong customer-centric mindset and excellent communication skills.
• Ability to perform initial diagnostics and learn new software quickly.
• Proactive, patient, and resourceful in solving problems.
• Location: residing in Portugal or able to relocate to Lisbon.

Aufgaben

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Provide first-class technical support and post-sales assistance for appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standard workflows and video guides.
• Handle inquiries about product information, order follow-ups, minor repairs, and complaints.
• Escalate complex issues to internal teams when needed.
• Maintain high customer satisfaction through proactive problem solving.

Kenntnisse

Italian fluency

Customer focus

Diagnostics basics

Problem solving

Relocation to Lisbon

Jobbeschreibung

Cross Border Talents in Lisbon is seeking a native Italian-speaking Customer Support Specialist to join a multicultural team. You will be the first contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will diagnose issues, guide customers toward solutions, use multiple software platforms, and escalate complex problems as needed. The role is 100% on-site in Lisbon with meals and a performance bonus, requiring relocation if