Italian-Speaking Tech Support Specialist - Lisbon (On-site)

Cross Border Talents; Castelo; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon is seeking a native Italian speaker for a Customer Support Specialist role on-site, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will be the first point of contact for Italian-speaking customers, handling inquiries via phone and email, performing initial diagnostics, and guiding troubleshooting workflows. English proficiency and a strong customer focus are essential components of the role.

Qualifications

• Native or near-native Italian and professional working fluency in English.
• Strong customer-centric mindset with excellent written and verbal communication.
• Ability to conduct initial diagnostics and follow troubleshooting workflows.
• Willingness to relocate to Lisbon if not already residing in Portugal.

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Provide first-class post-sales technical support for domestic appliance brands.
• Perform initial diagnostics and guide customers through troubleshooting workflows using standard procedures.
• Handle inquiries about product information, order follow-ups, and minor repairs.
• Utilize multiple software platforms during customer interactions.
• Escalate complex technical issues to appropriate internal departments.
• Maintain high customer satisfaction through proactive problem-solving and service.

Skills

Italian language

English language

Customer focus

Troubleshooting

Job description

Cross Border Talents in Lisbon is seeking a native Italian speaker for a Customer Support Specialist role on-site, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will be the first point of contact for Italian-speaking customers, handling inquiries via phone and email, performing initial diagnostics, and guiding troubleshooting workflows. English proficiency and a strong customer focus are essential components of the role.