Italian-Speaking Travel Support Agent

Cross Border Talents; Castelo; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Performance bonus

Attendance bonus

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle enquiries and provide information in Italian and English while maintaining service standards.

The role requires fluent Italian and strong English, with customer-service experience an advantage. It is an on-site position in Lisbon, with relocation support and a structured work schedule.

Qualifications

• Fluent Italian and proficient English.
• Customer-service experience is an advantage.
• Ability to understand procedures and remain professional under pressure.

Responsibilities

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Skills

Italian language

English language

Customer-service experience

Job description

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle enquiries and provide information in Italian and English while maintaining service standards.

The role requires fluent Italian and strong English, with customer-service experience an advantage. It is an on-site position in Lisbon, with relocation support and a structured work schedule.