Lisbon: Italian-Speaking Travel & Airlines Support Agent

Cross Border Talents; Barreiro; Sur place; EUR 12 000 - 13 000; Plein temps

Avantages offerts par ce poste

Relocation support

Meal allowance (€7.63 net per day)

Performance bonus (€175)

Attendance bonus (€75)

Résumé du poste

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle inquiries in Italian and English and provide clear information following service procedures.

The role requires fluent Italian and proficient English, with customer-service experience considered an advantage. Relocation support is provided; on-site in Lisbon, Portugal, with an 08:00–17:00 schedule from Monday to Friday.

Qualifications

• Fluent Italian and proficient English.
• Customer-service experience is an advantage.
• Ability to understand procedures and stay professional under pressure.
• Good problem-solving and organisational skills.
• Excellent verbal and written communication skills.

Responsabilités

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Connaissances

Italian language

English language

Customer service

Communication

Problem solving

Organisational skills

Description du poste

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle inquiries in Italian and English and provide clear information following service procedures.

The role requires fluent Italian and proficient English, with customer-service experience considered an advantage. Relocation support is provided; on-site in Lisbon, Portugal, with an 08:00–17:00 schedule from Monday to Friday.