Italian-Speaking Travel Support Specialist – Lisbon (On-site)

Cross Border Talents; Lisboa; Presencial; EUR 12.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Performance bonus

Attendance bonus

Descripción de la vacante

Cross Border Talents seeks an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

On-site in Lisbon, Portugal, Monday to Friday, 08:00–17:00 (Portugal time). Relocation support is provided and a net meal allowance plus performance and attendance bonuses are offered.

Formación

• Fluent Italian and proficient English.
• Customer-service experience is an advantage.
• Ability to understand procedures, manage enquiries and remain professional under pressure.

Responsabilidades

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Conocimientos

Italian

English

Customer-service experience

Descripción del empleo

Cross Border Talents seeks an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle customer enquiries, provide clear information and help resolve service-related questions in Italian and English.

On-site in Lisbon, Portugal, Monday to Friday, 08:00–17:00 (Portugal time). Relocation support is provided and a net meal allowance plus performance and attendance bonuses are offered.