Italian-Speaking Travel Support Specialist

Cross Border Talents; Vila Franca de Xira; Presencial; EUR 12.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Relocation support

Descripción de la vacante

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector, handling inquiries in Italian and English. The role requires clear information delivery, issue resolution, and accurate documentation, with relocation support provided.

On-site position in Lisbon, Portugal, with a Monday–Friday schedule and a monthly gross salary of €1,050–€1,150 paid over 14 months.

Formación

• Respond to customer enquiries in Italian and English.
• Provide accurate information following service procedures.
• Record details and maintain clear documentation.
• Escalate complex cases to internal teams.
• Maintain a professional, customer-focused approach.
• Excellent verbal and written communication skills.
• Fluent Italian and proficient English.

Responsabilidades

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.

Conocimientos

Fluent Italian

Proficient English

Customer service

Descripción del empleo

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector, handling inquiries in Italian and English. The role requires clear information delivery, issue resolution, and accurate documentation, with relocation support provided.

On-site position in Lisbon, Portugal, with a Monday–Friday schedule and a monthly gross salary of €1,050–€1,150 paid over 14 months.