Italian-Speaking Travel Support Specialist

Cross Border Talents; Loures; Presencial; EUR 12 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Meal allowance

Performance bonus

Attendance bonus

Resumo da oferta

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in travel and airline services. You will handle inquiries in Italian and English, provide clear information, and guide customers through service procedures on-site in Lisbon.

Relocation support is provided. The role includes standard hours with weekends off and a monthly gross salary of €1,050–€1,150 paid over 14 months, plus meal allowance and performance/attendance bonuses.

Qualificações

• Excellent verbal and written communication in Italian and English.
• Previous customer service experience is a plus.
• Ability to handle inquiries under pressure.

Responsabilidades

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance per service procedures.
• Investigate requests and help resolve issues efficiently.
• Record relevant details and maintain clear documentation.
• Escalate complex cases to appropriate internal teams.
• Maintain a professional and customer-focused approach.

Conhecimentos

Italian fluency

English proficiency

Descrição da oferta de emprego

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in travel and airline services. You will handle inquiries in Italian and English, provide clear information, and guide customers through service procedures on-site in Lisbon.

Relocation support is provided. The role includes standard hours with weekends off and a monthly gross salary of €1,050–€1,150 paid over 14 months, plus meal allowance and performance/attendance bonuses.