Italian-English Travel Support Specialist

Cross Border Talents; Costa da Caparica; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Net meal allowance

Performance bonus

Attendance bonus

Relocation support

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support travelers in Italian and English. You will handle inquiries, provide clear information and help resolve service questions in a fast, professional manner on-site in Lisbon.

The role operates Monday to Friday 08:00–17:00 with relocation support available. Compensation includes €1,050–€1,150 gross per month (paid over 14 months), a €7.63 net daily meal allowance and two bonuses: €175 performance and €75

Qualifications

• Italian and English languages required; customer-service experience is an advantage.
• Professional, calm, and customer-focused demeanor.
• Ability to communicate clearly in written and spoken form.

Responsibilities

• Respond to customer inquiries in Italian and English.
• Provide accurate information and guidance per service procedures.
• Record details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.

Skills

Fluent Italian

Proficient English

Customer service experience

Communication skills

Problem-solving

Job description

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support travelers in Italian and English. You will handle inquiries, provide clear information and help resolve service questions in a fast, professional manner on-site in Lisbon.

The role operates Monday to Friday 08:00–17:00 with relocation support available. Compensation includes €1,050–€1,150 gross per month (paid over 14 months), a €7.63 net daily meal allowance and two bonuses: €175 performance and €75