Italian-Speaking Travel Support Specialist – Lisbon

Cross Border Talents; Cascais; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Relocation support

Performance bonus

Attendance bonus

Job summary

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle inquiries in Italian and English, provide clear information, and help resolve service-related questions while following established procedures.

The role requires fluent Italian and proficient English, with relocation support offered. Working hours are Monday to Friday, Lisbon-based on-site, with a monthly salary of €1,050–€1,150 gross

Qualifications

• Fluent Italian and proficient English.
• Customer-service experience is an advantage.

Responsibilities

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance following service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Skills

Italian

English

Job description

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support customers in the travel and airline services sector. You will handle inquiries in Italian and English, provide clear information, and help resolve service-related questions while following established procedures.

The role requires fluent Italian and proficient English, with relocation support offered. Working hours are Monday to Friday, Lisbon-based on-site, with a monthly salary of €1,050–€1,150 gross