Italian-Speaking Customer Support Specialist — Travel (Lisbon)

Cross Border Talents; Costa da Caparica; Presencial; EUR 12.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance €7.63 net per day

Performance bonus €175

Attendance bonus €75

Relocation support

Descripción de la vacante

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support travellers in the travel and airline services sector. You will handle enquiries in Italian and English and provide clear information.

On-site in Lisbon, Portugal, working Monday to Friday 08:00–17:00; relocation support provided; salary €1,050–€1,150 gross per month (paid over 14 months).

Benefits include €7.63 net meal allowance per working day, €175 performance bonus and €75 attendance bonus.

Formación

• Fluent Italian and proficient English.
• Customer-service experience is an advantage.
• Excellent verbal and written communication skills.
• Ability to understand procedures and stay professional under pressure.
• Good problem-solving and organisational skills.

Responsabilidades

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Conocimientos

Fluent Italian

Excellent communication

Customer-service experience

Problem solving

Organisational skills

Descripción del empleo

Cross Border Talents is seeking an Italian-speaking Customer Service Representative to support travellers in the travel and airline services sector. You will handle enquiries in Italian and English and provide clear information.

On-site in Lisbon, Portugal, working Monday to Friday 08:00–17:00; relocation support provided; salary €1,050–€1,150 gross per month (paid over 14 months).

Benefits include €7.63 net meal allowance per working day, €175 performance bonus and €75 attendance bonus.