Italian-speaking Travel Support Specialist (Lisbon)

Cross Border Talents; Estoril; Presencial; EUR 12 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Meal allowance

Performance bonus

Attendance bonus

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Service Representative to assist travelers in the airline industry. You will respond to inquiries in Italian and English, provide accurate information, and guide customers through service procedures.

The role requires handling requests, documenting interactions, escalation when needed, and maintaining a professional, customer-focused approach.

Qualificações

• Fluent Italian and proficient English.
• Customer-service experience is an advantage.
• Excellent verbal and written communication skills.
• Ability to understand procedures, manage enquiries and remain professional under pressure.

Responsabilidades

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance in line with service procedures.
• Investigate customer requests and help resolve issues efficiently.
• Record relevant details and maintain clear customer-service documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Service Representative to assist travelers in the airline industry. You will respond to inquiries in Italian and English, provide accurate information, and guide customers through service procedures.

The role requires handling requests, documenting interactions, escalation when needed, and maintaining a professional, customer-focused approach.