Italian-Speaking Travel Support Specialist (Lisbon)

Cross Border Talents; Odivelas; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Attendance bonus

Relocation support

Job summary

Cross Border Talents seeks an Italian-speaking Customer Service Representative to assist customers in the travel and airline services sector. You will handle inquiries in Italian and English, provide clear information, and help resolve service-related questions while following established procedures.

On-site role in Lisbon, Portugal, working Monday to Friday, 08:00–17:00. Relocation support is provided, with a meal allowance and performance/attendance bonuses as part of the offer.

Qualifications

• Fluent Italian and English required.
• Experience in customer service is advantageous.
• Ability to understand procedures and remain professional under pressure.

Responsibilities

• Respond to customer enquiries in Italian and English.
• Provide accurate information and guidance per service procedures.
• Investigate requests and help resolve issues efficiently.
• Record relevant details and maintain clear documentation.
• Escalate complex cases to the appropriate internal team.
• Maintain a professional and customer-focused approach.

Skills

Fluent Italian

Proficient English

Customer service experience

Excellent communication

Organisational skills

Problem solving

Job description

Cross Border Talents seeks an Italian-speaking Customer Service Representative to assist customers in the travel and airline services sector. You will handle inquiries in Italian and English, provide clear information, and help resolve service-related questions while following established procedures.

On-site role in Lisbon, Portugal, working Monday to Friday, 08:00–17:00. Relocation support is provided, with a meal allowance and performance/attendance bonuses as part of the offer.