Italian-Speaking Support Specialist (Porto) - 24/7 Rotations

WW Talents; Sintra; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Job summary

WW Talents is seeking a Customer Support Representative to provide professional, empathetic support to customers across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality experience.

This role requires fluent Italian and English at C1, the ability to work a 24/7 rotating schedule in Porto, Portugal, and relocation accommodation support. Visa sponsorship is not available.

Qualifications

• Fluent Italian language skills required.
• English at C1 level required.
• Strong customer service and communication abilities.
• Ability to learn and manage large amounts of information.
• Comfortable working in a 24/7 rotational environment.
• Ability to handle multiple markets simultaneously.

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Fluent Italian

English C1

Customer service

Communication skills

Problem solving

Attention to detail

Job description

WW Talents is seeking a Customer Support Representative to provide professional, empathetic support to customers across markets. You will handle inquiries, resolve issues, provide accurate information, and ensure a high-quality experience.

This role requires fluent Italian and English at C1, the ability to work a 24/7 rotating schedule in Porto, Portugal, and relocation accommodation support. Visa sponsorship is not available.