Italian Speaking Customer Support Agent — 24/7 Porto

WW Talents; Cascais; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents in Porto is seeking a Customer Support Representative to join an international team. You will handle inquiries across markets, resolve issues, and ensure a high-quality customer experience in a fast-paced environment.

The role requires fluent Italian and English (C1) and a passion for delivering outstanding service on a 24/7 rotational schedule. Onsite work with relocation support and a monthly food allowance accompanies a welcoming bonus across the first year.

Qualifications

• Fluent verbal and written communication in Italian
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Italian

English (C1)

Job description

WW Talents in Porto is seeking a Customer Support Representative to join an international team. You will handle inquiries across markets, resolve issues, and ensure a high-quality customer experience in a fast-paced environment.

The role requires fluent Italian and English (C1) and a passion for delivering outstanding service on a 24/7 rotational schedule. Onsite work with relocation support and a monthly food allowance accompanies a welcoming bonus across the first year.