Multilingual Customer Support Pro — 24/7 Rotations in Porto

WW Talents; Sintra; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Accommodation support

Welcome Bonus

Job summary

WW Talents is hiring a Customer Support Representative in Portugal. You will provide professional, empathetic support to customers across markets, handling inquiries and resolving issues to maintain a high-quality experience.

The role requires fluent Italian, C1 English, and strong customer service skills. You will work in a 24/7 rotational environment and may receive accommodation support as part of relocation assistance.

Qualifications

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Remain calm and professional under pressure.
• Strong empathy and active listening.

Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Skills

Italian

English C1

Customer service

Problem solving

Communication

Job description

WW Talents is hiring a Customer Support Representative in Portugal. You will provide professional, empathetic support to customers across markets, handling inquiries and resolving issues to maintain a high-quality experience.

The role requires fluent Italian, C1 English, and strong customer service skills. You will work in a 24/7 rotational environment and may receive accommodation support as part of relocation assistance.