Italian-Speaking Customer Support Advisor — Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Relocation support

Training and development

Career growth

Job summary

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Service Advisor to deliver frontline support for Italian-speaking clients. The role involves handling inquiries via phone, email, and chat, resolving issues with empathy, and maintaining accurate records in the CRM system.

You will work on-site in Lisbon, joining a dynamic team with growth opportunities and relocation support. The ideal candidate has native Italian, basic English for internal communication, and a friendly,

Qualifications

• Native-level Italian (written and spoken) with good English for internal communication.
• Experience in customer service preferred but not mandatory.
• Basic computer skills and familiarity with CRM software.

Responsibilities

• Provide timely customer support to Italian-speaking clients via phone, email, and chat.
• Diagnose and resolve issues with empathy and efficiency.
• Maintain deep product knowledge to offer accurate information.
• Log and track customer interactions and resolutions in the CRM system.
• Contribute to improvements of support processes with customer feedback.

Skills

Italian language

Customer service

CRM software

Communication skills

Tools

CRM systems

Ticketing tools

Job description

Cross Border Talents in Lisbon is seeking an Italian-speaking Customer Service Advisor to deliver frontline support for Italian-speaking clients. The role involves handling inquiries via phone, email, and chat, resolving issues with empathy, and maintaining accurate records in the CRM system.

You will work on-site in Lisbon, joining a dynamic team with growth opportunities and relocation support. The ideal candidate has native Italian, basic English for internal communication, and a friendly,