Italian-Speaking Customer Support Pro | Growth & Perks

Transcom; Porto; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

International environment

Internal training platforms

Career growth opportunities

Full-time permanent contract withBonus

Paid training

Retail discounts

Job summary

Transcom in Porto, Portugal is looking for a Customer Service Representative for the Italian market. You will be the voice of our clients, handling inquiries in Italian and English and delivering quality support.

This permanent full-time role offers a comprehensive training program, inclusive team culture, and opportunities for growth across the organization. We value diversity and provide ongoing learning via our platforms to support your development.

Qualifications

• C1 or native written and spoken proficiency in Italian.
• C1 or native written and spoken proficiency in English.
• Full-time availability, 5 days per week, rotating schedule (including weekends).
• Strong verbal and written communication and interpersonal skills.
• Ability to quickly absorb information, adapt and respond to change.
• Positive attitude and willingness to provide brilliant customer experience.

Responsibilities

• Assist customers via multiple channels in Italian and English.
• Provide empathetic and efficient support, ensuring that customers feel heard and understood.
• Collaborate with colleagues to ensure a consistent and seamless customer experience.

Skills

Italian language proficiency

English language proficiency

Job description

Transcom in Porto, Portugal is looking for a Customer Service Representative for the Italian market. You will be the voice of our clients, handling inquiries in Italian and English and delivering quality support.

This permanent full-time role offers a comprehensive training program, inclusive team culture, and opportunities for growth across the organization. We value diversity and provide ongoing learning via our platforms to support your development.