Italian-speaking Customer Support & Order Specialist

Transcom; Porto; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Fully paid training

Mon–Fri schedule

International environment

Corporate benefits and discounts

Job summary

Transcom is hiring a Customer Service Specialist for the Italian market in Porto, Portugal. The role focuses on supporting an international client through inbound contacts and backoffice order processing to ensure a smooth customer journey.

You will manage orders, respond to inquiries in Italian, and provide accurate information while maintaining high service standards. The position offers weekday hours with training provided.

Qualifications

• Fluency in Italian (spoken and written).
• Strong verbal and written communication skills.
• Customer-oriented mindset with problem-solving attitude.
• Good computer skills and confidence using digital tools.
• Ability to manage multiple tasks and prioritize effectively.
• Strong time management and organizational skills.

Responsibilities

• Manage and follow up on customer orders.
• Handle inbound customer contacts via different channels.
• Perform backoffice activities related to order processing and customer requests.
• Provide clear and accurate information to customers.
• Ensure a high level of customer satisfaction through professional and efficient support.

Skills

Italian fluency

Communication skills

Customer orientation

Digital literacy

Multitasking

Time management

Job description

Transcom is hiring a Customer Service Specialist for the Italian market in Porto, Portugal. The role focuses on supporting an international client through inbound contacts and backoffice order processing to ensure a smooth customer journey.

You will manage orders, respond to inquiries in Italian, and provide accurate information while maintaining high service standards. The position offers weekday hours with training provided.