Italian-Speaking Customer Support Specialist

CallForTalents; Porto; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Career growth

Wellness programs

Resumo da oferta

CallForTalents in Porto, Portugal, is seeking a customer support specialist to assist Italian-speaking customers via phone, email, and chat. The role requires strong Italian language skills, English for internal use, and experience in customer service.

You will work within a dynamic team, following established guidelines to ensure exceptional service delivery. The position emphasizes rapid issue resolution, accurate record-keeping, and achieving individual and team performance metrics, with

Qualificações

• Fluent Italian speaker with excellent written and verbal communication skills.
• Fluent in English for internal communication and documentation.
• Prior experience in customer service, call centers, or related roles is preferred but not mandatory.
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency in using computers, CRMs, and customer support software.
• Ability to work effectively in a team environment and handle stressful situations.

Responsabilidades

• Provide customer support in Italian for inquiries related to products, services, orders, and billing via phone, email, and chat.
• Troubleshoot and resolve customer issues with efficiency and professionalism.
• Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
• Maintain detailed and accurate records of all customer interactions in the system.
• Follow company guidelines and procedures to ensure consistent service delivery.
• Meet or exceed individual and team performance metrics, including response time and resolution quality.

Conhecimentos

Italian language

English language

Customer service

Ferramentas

CRM software

Descrição da oferta de emprego

CallForTalents in Porto, Portugal, is seeking a customer support specialist to assist Italian-speaking customers via phone, email, and chat. The role requires strong Italian language skills, English for internal use, and experience in customer service.

You will work within a dynamic team, following established guidelines to ensure exceptional service delivery. The position emphasizes rapid issue resolution, accurate record-keeping, and achieving individual and team performance metrics, with