Customer Service Representative - Italian Market

Transcom; Porto; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

International environment

Internal training platforms

Career growth opportunities

Full-time permanent contract withBonus

Paid training

Retail discounts

Job summary

Transcom in Porto, Portugal is looking for a Customer Service Representative for the Italian market. You will be the voice of our clients, handling inquiries in Italian and English and delivering quality support.

This permanent full-time role offers a comprehensive training program, inclusive team culture, and opportunities for growth across the organization. We value diversity and provide ongoing learning via our platforms to support your development.

Qualifications

• C1 or native written and spoken proficiency in Italian.
• C1 or native written and spoken proficiency in English.
• Full-time availability, 5 days per week, rotating schedule (including weekends).
• Strong verbal and written communication and interpersonal skills.
• Ability to quickly absorb information, adapt and respond to change.
• Positive attitude and willingness to provide brilliant customer experience.

Responsibilities

• Assist customers via multiple channels in Italian and English.
• Provide empathetic and efficient support, ensuring that customers feel heard and understood.
• Collaborate with colleagues to ensure a consistent and seamless customer experience.

Skills

Italian language proficiency

English language proficiency

Job description

Customer Service Representative - Italian Market

Location: Portugal, Porto

Job category: Customer Service Representative (CSR)

Language: English, Italian

Ready to make a difference? Join our team of passionate customer service professionals as a Italian-speaking Customer Service Representative. You’ll be the voice of our clients, providing top-notch support and building strong customer relationships.

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged and welcome from day one;
• Continuous development through our internal learning platforms and external training;
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
• Permanent full-time contract with attractive salary and bonus system
• Paid training that will introduce you to the specifics of the job
• Additional benefits such as discounts at various retail store chains

Join Transcom as a Customer Service Representative in the Italian market!

Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:

• Assist customers via multiple channels in Italian and English
• Provide empathetic and efficient support, ensuring that customers feel heard and understood
• Collaborate with colleagues to ensure a consistent and seamless customer experience

To be successful in this role, the following is needed:

• C1 or native written and spoken proficiency in Italian
• C1 or native written and spoken proficiency in English
• Availability to work full-time, 5 days per week, on a rotating schedule (including weekends)
• Strong verbal and written communication and interpersonal skills, such as empathy and listening
• Ability to quickly absorb information, adapt and respond to change
• Positive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support

What Life at Transcom is like! At Transcom, We're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included just as you are, from day one. And with the right mindset, there's no end to how far we can go together.